The Patient Services Representative/Certified Medical Assistant/Driver coordinates and participates in a variety of duties associated with operating/driving the vehicle, daily clinic preparation process, patient check in/out, charge posting, patient appointment scheduling, and direct patient care. This employee also maintains department patient care supplies, ensures timely flow of patients, and assists physicians, advance practice providers, medical students, and nurses to provide optimal care to patients and families. The PSR/CMA will also participate and assist with maintenance and upkeep on the Mobile Health Clinic vehicle. Conveys a positive image and provides information to ensure patient's needs are met.

• Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
• Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
• Competent and proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
• Ensures safety on the mobile unit. Assist passengers in boarding and disembarking from the vehicle in a safe manner.
• Trained or competent to initiate and secure prior authorizations as needed.
• Ability to build and maintain EPIC schedules. Manage provider or department schedules: rescheduling patients, time off, monitoring the schedule for errors, making and submitting template changes to Cadence team.
• Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
• Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies.
• Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider. CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
• Provide assistance with prescription medication refills per department protocols. Call medications into pharmacies, notify patients of refills, and documents actions within the EMR per provider orders.
• Administer medications per the provider order. Administration of immunizations, PPD testing, nebulizer treatments, oral medication administration to patients age 0-150
• Assist with in office procedure per department needs. Obtain vital signs on patients of all ages to include weight, height, blood pressure, pulse ox, pulse.
• Complete medication reconciliation in office of all medication and over the counter medications that the patient may be taking
• Assist with physical forms, DME forms as assigned. Assists with registration, reception, and data entry.
• Assists with follow up calls, inventory of supplies and other administrative reports. Maintains files for patients and clients.
• Demonstrates a deep understanding and respect for the community. Supports the growth of the program to meet health system and community needs.
• Supports policies, procedures, guidelines, and standards of the Carle Health System. Maintains confidentiality and adheres to HIPAA regulations.
• Participates in review and analysis of reports for achievements and areas for improvement as well as quality improvement efforts.
• Develops and maintains knowledge base of current and applicable federal and state laws, regulations, and accreditation standards.
• Enhances professional growth and development by accessing educational programs, job related literature, in-service meetings, and workshops/seminars.
• Assists in the set up and tear down of the Mobile health clinic including the mobile vehicle, tents, waiting room tables and chairs, and assists with supply management (ordering and restocking).
• Assists in scheduling school visits in collaboration with the Mobile Services Manager.