Vice President, Service Delivery

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President, Service Delivery in United States.

This executive leadership opportunity is ideal for a results-driven operations leader passionate about transforming healthcare service delivery at scale. In this role, you will oversee multi-market operational performance, leading large distributed teams while driving excellence across quality, productivity, compliance, and customer satisfaction metrics. You will play a critical role in shaping scalable operational strategies, implementing standardized workflows, and leading enterprise-wide transformation initiatives focused on automation and efficiency. Working closely with cross-functional partners across workforce planning, training, implementation, product, and account management, you will help optimize service delivery in a highly collaborative and fast-evolving environment. The position offers strong visibility, strategic influence, and the opportunity to lead operational innovation that directly impacts healthcare organizations and patient data accessibility nationwide.

Accountabilities

• Lead regional and multi-site service delivery operations, overseeing managers, supervisors, frontline staff, and global operational teams.
• Own operational performance metrics including turnaround time (TAT), on-time delivery (OTD), productivity, staffing efficiency, quality, and SLA compliance.
• Drive the implementation and adoption of standardized workflows, compliance protocols, and operational best practices across all assigned regions.
• Partner with Workforce Management, Training, Network Operations, Product, and Implementation teams to ensure operational readiness and scalable execution.
• Analyze operational and financial performance data to identify trends, mitigate risks, and implement continuous improvement initiatives.
• Lead operational transformation programs focused on automation, standardization, digital workflow adoption, and scalable service delivery models.
• Support customer success by managing escalations, improving client satisfaction, and strengthening operational responsiveness.
• Develop and mentor high-performing leadership teams, fostering engagement, accountability, and long‑term talent growth.
• Oversee budgeting, workforce planning, resource allocation, and vendor coordination to support sustainable operational growth.
• Collaborate cross-functionally with commercial, compliance, and product teams to align delivery capabilities with evolving business objectives.

Requirements

• Significant experience leading large-scale, multi-site healthcare operations or similarly regulated service delivery environments.
• Proven track record managing managers and supervisors overseeing frontline operational teams across multiple geographic locations.
• Strong expertise in operational KPIs, workforce optimization, SLA management, productivity analysis, and data-driven decision-making.
• Experience leading enterprise operational transformation initiatives involving process standardization, automation, or workflow modernization.
• Demonstrated ability to drive operational scalability while maintaining service quality and cost efficiency.
• Strong leadership and people management skills with experience developing leader-of-leaders in fast-paced environments.
• Excellent collaboration, communication, and stakeholder management capabilities across technical, operational, and commercial teams.
• Experience working in compliance-driven industries with strong understanding of operational governance and regulatory requirements.
• Healthcare Information Management (HIM), Release of Information (ROI), or related healthcare operations experience is highly preferred.
• Lean, Six Sigma, or continuous improvement certifications/background considered a strong advantage.
• Willingness and ability to travel up to approximately 50% across multiple regions.

Benefits

• Competitive base salary ranging from approximately $145,600 - $167,400 USD plus variable compensation opportunities
• Comprehensive medical, dental, and vision insurance coverage
• Retirement savings and financial wellness programs
• Career development and leadership growth opportunities within a high-growth health technology environment
• Flexible and collaborative remote work environment
• Inclusive and diverse workplace culture focused on belonging and professional growth
• Employee wellness and support programs
• Opportunities to lead large-scale transformation initiatives within the healthcare data ecosystem
• Reasonable accommodation support for candidates and employees as needed.