Manager Service Delivery (Remote in US)

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Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell offers opportunities for career growth, valuing contributions, work flexibility, learning, and development.

Summary

As a Manager Service Delivery (Remote in US) at Gainwell, you will leverage technology to improve health outcomes for vulnerable communities, working with innovative solutions to healthcare challenges. Your responsibilities include overseeing project delivery, managing resources across teams, and ensuring projects are completed on time, within scope and budget, using tools like Microsoft Project, Smartsheet, or Resource Plus .

Your role in our mission

1. Lead planning and execution of projects across business, clinical, or IT units
2. Define project scope, goals, deliverables, timelines, and milestones
3. Manage project risks, budgets, and change control processes
4. Coordinate internal and external resources across departments
5. Utilize resource planning platforms to forecast, assign, and optimize team capacity
6. Partner with team leads to resolve resource conflicts and align staffing with demand
7. Maintain real-time capacity and resource utilization reports
8. Serve as liaison between project sponsors, stakeholders, and teams
9. Provide weekly project and resource status updates
10. Lead resource review and project prioritization meetings

What we're looking for

• Leadership or supervisory experience in support services, project leadership, or program management in tech industries, with ability to motivate diverse teams
• Understanding of healthcare technology, PBM, or pharmacy operations for project and budget management
• Strong communication skills to build relationships and resolve resource conflicts
• Project management certification (PMP, PMI-ACP) with at least five years of relevant experience
• Familiarity with capacity modeling, time tracking, or workforce analytics

What you should expect in this role

• Travel opportunities (0-10%)
• Full-time, permanent salaried position
• Career advancement opportunities
• Benefits starting Day 1 (medical, dental, vision)
• Company match 401K and other benefits within months
• Flexible vacation policy after 90 days
• Company-provided computer
• Remote work with minimum broadband speeds of 24 Mbps download and 8 Mbps upload
• Video cameras required during interviews and orientation
• Application deadline: June 1, 2025

Salary range: $93,000 - $110,000/year, varies by region and experience. Gainwell offers a supportive environment with benefits, development programs, and a focus on healthcare innovation.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Project Management, IT
• Industries: Healthcare, Non-profit, Government

Gainwell is an Equal Opportunity Employer. For more information, visit our website and careers page.