Client Delivery Analyst

Job Description:

• Monitor client inventory in Machinfy and client systems.
• Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system.
• Enter, track, and follow up on tickets to ensure timely resolution for client production issues.
• Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations.
• Support the client invoicing and/or reconciliation processes.
• Generate and transmit client reporting as required.
• Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved.
• Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams.
• Set up new users for clients in Machinify’s systems.
• Maintain system access requirements for client systems to perform inventory management work as necessary.
• Perform QA and UAT efforts as necessary.
• Other duties as assigned.

Requirements:

• 2+ years’ experience in data production preferred; and health industry knowledge and experience a strong plus.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Experience managing multiple clients/projects in a team environment
• Experience independently structuring and executing complex analyses

Benefits:

• Top Medical/Dental/Vision offerings
• FSA/HSA
• Tuition reimbursement
• Competitive salary, 401(k) with company match
• Additional health and wellness benefits and perks
• Flexible and trusting environment where you’ll feel empowered to do your best work