BI Claims Adjuster, Courier Delivery

Job Description:

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Work with the APD team on the handling of property damage claims.
• Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input to continuously develop claims guidelines, best practices, and process improvements.
• Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. All the while keeping our clients updated where needed.
• Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.

Requirements:

• Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier bodily injury, UM/UIM, litigation, and/or catastrophic loss claims
• Active licensure, home state or designated home state
• Willingness to obtain all relevant licenses within 45 days of hire
• Bachelor's degree preferred (lack of one should not stop you from applying if you possess all the other qualifications)
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims need

Benefits:

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment